Shipping policy

Postage In Transit Damage

If your received your order and the courier acknowledgement signed that the goods were received in good order. We will not be able to process a refund for you. However, we can assist you with lodging a claim for a refund as all our shipments are insured. It is highly recommended that you inspect the boxes and goods when they are received before signing courier acknowledgment.

If the goods are damaged, please request the the courier to return it us and do not sign the acknowledgment that good were received in good order so that it can be returned at no cost. We will then process a claim and once the claim has been paid out by the courier company, we will send you replacement parts. This may take a between 3-6 weeks.